THE IMPACT OF REAL-TIME CUSTOMER FEEDBACK ON BUSINESS OPERATIONS
- Project Research
- 1-5 Chapters
- Quantitative
- Simple Percentage
- Abstract : Available
- Table of Content: Available
- Reference Style: Available
- Recommended for : Student Researchers
- NGN 3000
THE IMPACT OF REAL-TIME CUSTOMER FEEDBACK ON BUSINESS OPERATIONS
This study aimed to determine the impact of real-time customer feedback on business operations, focusing on objectives to assess how real-time feedback influences decision-making, evaluate its effect on operational efficiency, and analyze its role in customer satisfaction. A survey research design was employed to gather comprehensive data from a broad sample, providing robust insights. Taro Yamane’s formula was used to determine a sample size of 350 respondents from the e-commerce industry in Lagos. The reliability coefficient score for the survey was 0.88, indicating strong reliability. Findings indicated that real-time customer feedback significantly enhances decision-making, operational efficiency, and customer satisfaction. Recommendations include implementing real-time feedback mechanisms and integrating customer insights into operational strategies to drive efficiency and satisfaction.
Related Project Materials
A STYLISTIC ANALYSIS OF A SELECTED CAMPAIGN SPEECH OF PRESIDENT GOODLUCK JONATHAN
ABSTRACT
Language and style are the basic modes of co...
AN ASSESSMENT OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) ON PERFORMANCE OF BROADCAST MEDIA ORGANISATION IN NIGERIA
ABSTRACT
The purpose of embarking on this study is to provide a detailed assessment of Information and Communication Tec...
ADMINISTRATIVE STAFF QUALITY AND EFFECTIVENESS OF PRIVATE SECONDARY SCHOOLS
EXCERPT FROM THE STUDY
Administrative staff quality happens to be the livewire of an effective school. This is because s...
PUBLIC ACCOUNTING IN THE NONPROFIT SECTOR: CHALLENGES AND BEST PRACTICES
PUBLIC ACCOUNTING IN THE NONPROFIT SECTOR: CHALLENGES AND BEST PRACTICES
The objectives of this research are to: 1) Iden...
THE EFFECTS OF EARLY CHILDHOOD EDUCATION ON ACCESS TO EARLY INTERVENTION SERVICES
ABSTRACT: The effects of early childhood education on access to early inte...
INNOVATIONS IN DIGITAL ASSESSMENT TOOLS FOR VOCATIONAL SKILLS
ABSTRACT: Innovations in Digital Assessment Tools for Vocational Skills are transforming the way vocational competencies are evaluated. This s...
AN ASSESSMENT OF THE PREVALENCE OF STUDENTS ABDUCTION IN NIGERIA AND POSSIBLE MITIGATING STRATEGIES(CASE STUDY OF LAGOS STATE)
BACKGROUND OF THE STUDY
Abduction is a process of forcefully taking someone and holding them hosta...
FUNGAL COLONIZATION ON HUMAN BODY SURFACES
ABSTRACT
The samples of male and female body surfaces in Osun State Polytechnic Iree were collected for culturing analys...
EFFECT OF GLYCEROL AND SHEA BUTTER ON THE PROPERTIES OF FILMS PRODUCED FROM CHITOSAN AND Borassus aethiopum STARCH COMPOSITES
ABSTRACT
The concern in environmental waste management and toxicity of petroleum derived plastics has led to the search for renewable, no...
EFFECT OF WORKFORCE DIVERSITY ON ORGANISATIONAL PRODUCTIVITY
EXCERPT FROM THE STUDY
Based on literature and survey carried out for this study, it is evident that diversity has a sig...
